Customer Satisfaction Surveys
Our Customer Satisfaction Survey platform asks your customers one simple question - "How do you feel?"
Increase Customer Satisfaction with a simple one-question survey. Our survey asks customers to choose a smiley face based on their current emotion - negative, neutral or positive. It then asks for a comment, and the customer can provide their Name and Phone Number to receive a follow-up from management.
Data is tallied in real-time, and can be displayed on a tablet computer within view of your staff so they can keep track of their performance. This shows staff the current average rating and a summary of the latest feedback. Our platform also comes with a management dashboard, allowing you to analyse customer feedback data.
Our platform is custom designed to your needs - we include your logo, colours and branding, and can add additional questions according to your business needs. We can program additional complex logic into the system - email & SMS notifications, time of day and location-based questions and more.
Our Customer Satisfaction Survey is not just for customers! It can be used to increase employee wellbeing, allowing a central location for employees to provide instant feedback for their leaders and managers to analyse.
Contact Us today for an obligation-free consultation session, and we'll design a Customer or Employee Satisfaction survey tailored to the unique needs of your business!