Policies

Current Critical Information Summaries

Critical Information Summaries - Internet

Residential nbn™ Critical Information Summary

Archived Critical Information Summaries

Archived Critical Information Summaries - Internet

Residential nbn™ Critical Information Summary - for services supplied before 1st April 2023

Archived Critical Information Summaries - Mobile Plans

NOTE: Mobile Voice services were withdrawn from sale to new customers on 1st October 2022.

Super Saver

Month to Month | 12 Month Contract

Mega Value

Month to Month | 12 Month Contract

Huge Data

Month to Month | 12 Month Contract

Extra Large

Month to Month | 12 Month Contract

Critical Information Summaries - Home Phone (VOIP)

Policies and Terms

• Standard Form of Agreement
• Financial Hardship Policy
• Complaints Handling Policy
• Appointment of Authorised Representative
• Choosing a Speed - nbn
• Critical Information Summary - COVID-19 Education Assistance Program
• Key Facts Sheet - Residential nbn
• Critical Information Summary - Residential nbn
• Critical Information Summary - Mobile Voice Plans