Each location in the footprint of the nbn network is assigned a "Service Class". This number indicates the status of the connection (for example - building, ready to connect, connected) and the type of technology the connection uses.
When you order a service on the nbn™, we'll do a "service qualification" (SQ) on your address. This will let us know the Service Class of your location, and we'll be able to determine the next steps to get you up and running.
| Service Class | Description |
|---|---|
| Service Class 0 | This location will be serviceable by fibre to the premises (FTTP). You won’t be able to activate the service just yet as the nbn™ are still running fibre between the pits. |
| Service Class 1 | This location is serviceable by fibre, however no box on the outside or NTD (nbn™ box) on the inside have been installed. In other words, fibre has yet to be installed from the street or pit to the premises. You are able to order a service and an installation appointment can be made. |
| Service Class 2 | The location is serviceable by fibre. The external devices have been installed, but no internal NTD’s are in place yet. The technician will soon come to complete the install and move you to service class 3. |
| Service Class 3 | The location is now serviceable by fibre. Both the external and internal devices have been installed. Activation can often happen on the same business day the order is placed. |
| Service Class 4 | The location is planned to be serviceable by fixed wireless, but the tower is not live yet. You cannot activate a service or get an installation scheduled, but you can pre-sign. You will have to wait for nbn™ to announce the area is ready for service. |
| Service Class 5 | The area is now serviceable by nbn™ fixed wireless, but there is no infrastructure in place. You'll need to contact us to book an appointment for the installation of the antenna and the NTD (nbn™ connection device). |
| Service Class 6 | The antenna and the NTD are in place. Service can be ordered and will often happen on the same business day the order is placed. |
| Service Class 7 | The location is planned to be serviceable by Sky Muster™ satellite. Note: We don't offer satellite services. We may be able to offer you a different type of service, please get in touch for more information. |
| Service Class 8 | The location is now serviceable by Sky Muster™ satellite, however an appointment needs to be made for installation of dish and NTD. Note: We don't offer satellite services. We may be able to offer you a different type of service, please get in touch for more information. |
| Service Class 9 | The location is now serviceable by Sky Muster™ satellite, dish and NTD is already installed and can be activated remotely. Note: We don't offer satellite services. We may be able to offer you a different type of service, please get in touch for more information. |
| Service Class 10 | This location will be serviceable by Copper for FTTN/FTTB, but is not yet live. Customers can pre-sign with us, but nbn™ are still in planning stages. You cannot activate a service or get an installation scheduled yet. |
| Service Class 11 | This means the location is now nbn™ ready and a service can be ordered. However, additional infrastructure work such as lead in and jumpering is still required to be done by nbn™Co before we can connect you. You should ensure that internal cabling is in place as well as the conduit. Technicians will only run a physical cable and attach it to the home. FTTB will need to ensure nbn™ have access to the communications room. They should also check that there is an internal copper line running from the communications room to the apartment. |
| Service Class 12 | The area is now serviceable and a service can be ordered and an activation date can be made. The activation is usually just a jumpering only appointment. The technician will not attend the home and will perform required work at the node. |
| Service Class 13 | Jumpering has already been performed and the connection is nbn™ ready. Connections do not require any technician appointment and activation can often happen on the same business day the order is placed. |
| Service Class 20 | A premises that will be serviceable by the HFC network. |
| Service Class 21 | A site that is serviceable by HFC but has no lead-in or NTD in place. |
| Service Class 22 | The premises, which is serviceable by HFC, has a lead-in, but no wall-plate/socket or NTD installed. |
| Service Class 23 | HFC premises with a lead-in and wall-plate in place but no NTD installed. |
| Service Class 24 | The property is now nbn™ ready with a lead in, wall-plate, and NTD installed. Service can now be ordered. |
| Service Class 30 | This area will be serviceable by FTTC. |
| Service Class 31 | The premises is serviceable by FTTC, but does not have a lead-in yet. |
| Service Class 32 | FTTC service that has a lead-in, but is not yet connected. |
| Service Class 33 | Premises connected to FTTC is now connected, but an NCD (nbn™ device) is still required. |
| Service Class 34 | The premises is now fully connected to the FTTC network. Appointments do not need to be made for activation. Activation can often happen on the same business day the order is placed. |